Terms & Conditions

This website is owned and run by UTKARSH SANDIP SHAH, trading as IMPHALA, the seller of every product listed on it.

Registered place of business: Manibhadra View, Pal Road, Adajan, Surat 394510, Gujarat, India
GSTIN: 24IQXPS3501M1Z2
Email: support@imphala.com
Phone and WhatsApp: +91 98700 36693

• You must be 18 or older to place an order, or shop with the involvement of a parent or guardian.
• Please give accurate details - your name, contact numbers and delivery address - and keep them up to date.
• Do not misuse the website: no attempts to break its security, copy its content in bulk, place fake orders or interfere with other customers.
• We may suspend or close an account that is used for fraud or abuse, or that breaks these terms.

You sign in with your email address or mobile number and a password. Each email address and mobile number can belong to one account only. Keep your password private - you are responsible for orders placed from your account - and tell us at once if you think someone else has used it.

• Diamonds are laboratory-grown - real diamonds, grown rather than mined. Where a product page says so, the stone comes with an IGI grading report.
• Silver is 925 sterling silver, finished with rhodium; rose and yellow gold tones are a plated finish where stated.
• Handmade variation. Every piece is hand-finished, so small differences from the photographs - in shape, finish or weight - are natural and are not a defect.
• Colour on screens. Photographs are as true as we can make them, but metal tones and sparkle can look slightly different on different screens.
• Natural ageing. Silver can darken with time, sweat, perfume and humidity, and plating softens with wear. Both are normal - see Lifetime care for how we look after your piece.
• Sizes are Indian ring sizes. Our size guide and printable ring sizer help you choose.

Prices are in Indian Rupees and include GST unless the product page says otherwise. Before you pay, checkout shows the full break-up: the price of each piece, any discount, shipping and GST.

Discount codes have their own conditions shown with the offer. Unless stated, a code cannot be combined with another offer, exchanged for cash, or applied to an order already placed.

If a price is shown in clear error, we will tell you before dispatch and you can choose to pay the correct price or cancel for a full refund.

An order is placed only when you press the button to pay or confirm it at checkout. You receive an order confirmation by email, and the order is accepted once it is confirmed - for online payments, once your payment succeeds.

We may decline or cancel an order, with a full refund of anything paid, if a piece is unavailable, if a price or description was wrong, if we cannot deliver to the address, if the quantity suggests resale, or if we suspect fraud.

• Online payments (cards, UPI, net banking and wallets) are processed securely by our payment partners. We never see or store your full card details or UPI PIN.
• Cash on delivery is offered on eligible orders, up to a limit shown at checkout. We may call or message you to confirm a cash-on-delivery order before dispatch.
• If cash-on-delivery parcels are repeatedly refused, we may offer only online payment on future orders.

We deliver across India, usually within 7–10 days of your order; details are on our Shipping page. Your piece is insured until it is delivered, and a signature may be taken on delivery. Please check the outer parcel before accepting it - if it looks damaged or opened, refuse it, or photograph it before opening, and contact us straight away.

Delivery dates are estimates. Delays caused by couriers, weather or events outside our control can happen; we will keep you informed and help resolve them.

You can cancel an order free of charge at any time before it is dispatched - write to us with your order number. We never charge a cancellation fee. Once an order is dispatched, our Returns & exchanges policy applies.

You can request a return or exchange within 7 days of delivery, for a piece that is unused and in its original condition with its packaging and certificate. A refund goes back to your original payment method after deducting ₹1,000 per product for delivery and processing; you can choose store credit or an exchange instead. The full policy is on our Returns & exchanges page.

Made-to-order pieces are crafted after you order, so they take a little longer to dispatch. Engraved and bespoke pieces are made just for you and cannot be returned unless they arrive faulty. We confirm the details with you before making them.

For a gift order, we include your message on a card and leave the price out of the box; your tax invoice stays available in your account.

Our lifetime care - cleaning, polishing, re-finishing and re-tipping prongs - is described on the Lifetime care page. It does not cover loss, theft, accidents or repairs by another jeweller. Your rights under Indian consumer law apply in addition to it.

If you post a review, you confirm it is your own honest experience. You allow us to show it, with your first name, on this website and our social channels. We may moderate reviews before they appear and remove anything unlawful, offensive or unrelated to the product.

By placing an order you agree to receive messages about it - confirmations, shipping updates and service messages - by email, SMS, WhatsApp or phone. We send offers and reminders only where you have agreed, and every marketing message lets you stop them.

The designs, photographs, videos, text and logo on this website belong to IMPHALA and may not be copied, reproduced or used without our written permission.

This website uses services run by others - payment gateways, couriers, and video players from YouTube and Instagram - and may link to other websites. Their own terms and privacy policies apply to them, and we are not responsible for their content.

Nothing in these terms limits your rights as a consumer under Indian law, including the Consumer Protection Act, 2019. Beyond those rights, we are not liable for losses that were not foreseeable, and our total liability for any order is limited to the amount you paid for it.

You agree to make good any loss we suffer because of fraud or a deliberate breach of these terms on your part.

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, pandemics, government action or failures of courier or payment networks. We will tell you and do our best to limit the effect.

In line with the Consumer Protection (E-Commerce) Rules, 2020, you can raise any complaint with our grievance officer:

UTKARSH SANDIP SHAH, Grievance Officer
IMPHALA, Manibhadra View, Pal Road, Adajan, Surat 394510, Gujarat, India
Email: support@imphala.com
Phone: +91 98700 36693

We acknowledge every complaint within 48 hours and resolve it within one month. If you are not satisfied, you can also contact the National Consumer Helpline on 1915, or approach the consumer commission.

These terms are governed by the laws of India. We will always try to resolve a dispute with you directly first; otherwise it is subject to the courts of Surat, Gujarat, without affecting your right to approach a consumer commission.