Shipping timelines
Delivery is expected within 7–10 days from the date your order is placed, subject to your PIN code's serviceability and our courier partners' options.
Client care
Shipping Policy
Complimentary insured shipping.
Delivery is part of the IMPHALA experience. Each order is packaged with the same care as our jewellery and shipped across India with trusted courier partners.
- Free insured shipping on every order
- 7–10 days delivery from the date of your order
- Pan-India delivery to most PIN codes
- Tracked with a live link sent by email
Serviceability
We ship to most PIN codes across India. If yours is not serviceable, you will be told at checkout. Write to us at support@imphala.com and we will do our best to arrange an alternative.
Order tracking
Once your order is dispatched, you receive a shipping confirmation email with your tracking number and a link to follow your parcel in real time. You can also see it under Account → Orders.
Delays
While we strive to meet our delivery timelines, IMPHALA cannot be held responsible for delays caused by courier disruptions, natural events, strikes or other circumstances beyond our reasonable control. In such cases we will keep you informed and work to resolve it as quickly as possible.
Contact
- Email: support@imphala.com
- WhatsApp: +91 98700 36693
- Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Still have a question?
Speak with the concierge.
A real person, not a bot. We usually reply within a few hours on working days.
support@imphala.com +91 98700 36693
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