Returns & exchanges

You may request a return or exchange within 7 calendar days of the delivery date, as confirmed by our courier partner. Requests made after this window are not eligible for a return or exchange.

To be eligible for a return or exchange:

• The product must be unused, unworn and in its original condition.
• All original packaging - the IMPHALA box, invoice, diamond and jewellery certificate and any accompanying cards - must be intact.
• The product must show no signs of wear, alteration, resizing or damage after delivery.

1. Start your return. Write to us on WhatsApp or at support@imphala.com with your order number, within 7 days of delivery.
2. Pack your jewellery. Safely pack the piece with all its original items - box, invoice and certificate.
3. Pickup. Our team arranges a pickup through our logistics partner to bring it back to IMPHALA. The shipment is insured and trackable.
4. Refund or exchange. Once we receive and inspect the piece, your refund is issued to the original payment method within 5–7 business days - or you can choose store credit or an exchange instead.

A full refund is issued after deducting ₹1,000 per product to cover delivery and processing charges. It goes back to your original payment method within 5–7 business days of the returned piece being inspected.

We offer exchanges for a different size, or for a different product of equal or higher value. If the new piece costs more, you pay the difference; if it costs less, the difference is returned as store credit. Exchanges depend on availability at the time of your request.